Frequently asked questions

Q. Can I submit articles or games for your evaluation?

A. Yes, click on the Submissions link for instructions on how to do this.

Q. Is your new shopping cart ordering system secure?

A. Absolutely ! Not only do we use all encrypted pages to gather the data for your order, but we never store your credit card information at our site. It is passed off to one of the payment processors directly (Authorize.Net or PayPal).

Q. I'm a subscriber, but for whatever reason, the last issue never arrived at my address. What should I do?

A. First, be patient. If you have moved, the Post Office will forward your magazine if you've filed a forwarding address with them. Next, write to admin@atomagazine.com and let them know. If your copy has come back to here marked "undeliverable" in any way, they can resend it out to you. Otherwise, they'll send a replacement copy along with your next issue. If your original copy does eventually show up in the meantime, be sure to let admin know.

Q. I want to renew my subscription now and get the Annual but my current sub has not expired yet. How can I do this safely and avoid receiving double issues?

A. Renew safely at any time. In all cases our system will automatically tack on your renewal to your current subscription and calculate a new expiration issue number (basically your current subscription's expiration number plus four) regardless of what the upper left corner of the website is currently showing you will receive. In addition, if you buy the Annual in this year as part of your subscription, you get this year's Annual, even if your 4 issue subscription stretches into next year.

Q. Is the deluxe subscription option worth the extra money?

A. Deluxe subscriptions feature the magazine and game shipped in a sturdy plastic box with built in game tray, dice, and quicker delivery. While value is in the eye of the consumer of course, the plastic box is a wonderful way to protect your treasured issues of ATO, both while in transit and in the years to come. And deluxe subscribers do get their issues delivered sooner, up to a month before the standard subscribers receive theirs through the normal mail process.

Q. Is your on-line credit card ordering system secure?

A. Yes. A seperate, secure server is used to accept and forward credit card information to us. Look for the "lock" symbol at the bottom of your browser on the credit card order form screens. No one can see or capture your private credit card details. Plus, you'll receive an e-mail confirmation from us within two business days that your order has been received and successfully charged. Purchase securely with confidence from ATO!

Q. How often do you publish an issue?

A. We publish four regular issues of ATO Magazine per year, in March, June, September, and December. We also publish an oversize "Annual" edition once per year as well in August. The "Annual" features more pages, a larger game, and will be available separately from the regular subscription price.

Q. Are you guys for real?

A. Yes, some of our staff have been designing, developing and publishing for up to 25 years now.

Q. I’ve gotten burned by magazine subscriptions before. Are you going to go out of business on me before my subscription is up?

A. No. Most of the game components have already been pre-printed! Your subscription will be honored in full.

Q. What’s your phone number? I want to talk to you.

A. You can call us at (610) 688-7342 from 9 to 5 EST. Our admin, Michelle, will answer, or if you get the answering machine, you can leave a detailed message on it. If you would like to leave an order, clearly state your VISA or Mastercard number, the expiration date of the card, the CVV code from the back, your name (as spelled on the card) and your address, and what kind of subscription (deluxe or standard) and with or without the Annual. Same thing for back issue orders (standard or deluxe) or boxes (12 piece pack or 32 piece case). Be sure to leave an e-mail address we can send a credit card e-confirmation to, or a callback number in case there's a problem.